Create a HubPaper Account is very easy, and absolutely free!
A link «create my Account» appears at the top of the Home Page. You will need to create your account to use special features (Comment, Highlighter). This will allow you to create your Portfolio and your favourites. You will also be able to create your own HubPaper’s publicatons for free.

Every time you sign in on the portal, a link «forgot your password» appears under the password field. Click on this link; HubPaper will send you an e mail, with a new Password automatically generated.

To contact our Customer Service, you can fill in the contact form «contact us page», accessible from all the pages. Also use our support by online Chat and ask your questions to our Technicians in real time.

Your personal data cannot be distributed to a third party. In the case of a partnership, you may receive targeted commercial offers, likely to interest you.
For more informations, please refer to the section 4 of General Sales Agreement.

The search engine is visible from the Home page and allows you to search between the publication’s titles, or authors. The second search engine is visible when a publication is displayed and look for information in the publication.

The HubPaper search engine works according to a page’s indexation system. Thereby, each publication’s page is taken into account by our search engine. The answers are classified from the most relevant to the less relevant.  A relevance percentage appears beside each answer.

Many reasons can explain a display defect:
1- Your Internet connexion is not fast enough to load the HubPapers.
2- A Firewall is activated on your computer, and prevent your computer from starting.
3- You do not have the Flash Player software, which allows to display the HubPaper publications or the version you have is too old.

It is not compulsory to have the latest version of Flash Player to display the HubPaper’s publications. However, the latest version will allow you to display the publications and the animations way faster.

Dowload your PDF files, Office Pack (Word, Excel, Power Point) and OpenOffice (Writer, Calc, Impress).

Check that your file is not damaged. Also check that your document’s format matches the one mentioned in the previous question. If you still cannot solve the issue, please contact us.

The maximum loading capacity is 100 Mo. Please contact us for your bigger documents.

For the standard features, HubPaper advise you to consult the help video.

3 accesses leads to your Portfolio:
1-From the Publication’s display interface
2-If you have signed in, from the portal’s navigation browser
3-From the navigation’s browser located at the bottom of all the pages

3 accesses leads you to your favourites:
1-From the Publication’s display interface
2-If you have signed in, from the portal’s navigation browser
3-From the navigation’s browser located at the bottom of all the pages

When you open your Portfolio or your favourites, the pages you have selected are displayed like a HubPaper publication, on the right hand side of the page, all pages will be displayed in small. You will be able to drag them in order to organise them as you like. You can also delete the pages from this interface.

For the standard features, HubPaper advise you to consult the dedicated video.

For the standard features, HubPaper advise you to consult the dedicated video.

As a general policy, no personally identifiable information is automatically collected from your visit to this Site for commercial use. You can modify your personnal informations from your account’s page. For more informations, please see the Privacy page on the portal.

Your publications are hosted on HubPaper’s server. HubPaper has security sytems, aimed at protect your documents from hacking.

The document you have chosen must be protected by a password which prevents the completion of the file's conversion.
To create a HubPaper from this document, you have to save again your document on your computer, but this time without the password.

There are two possible explanations:
- your source text file is encrypted; you have to save it again, making sure it is not encrypted any more.
- some fonts are not integrated in your pdf file. You first have to set them up, then generate a new file.

For all your sales related questions, please contact HubPaper, by filling the contact form, by online Chat or by phone: 0033 3 66 72 00 45.

As a general policy, no personally identifiable information is automatically collected from your visit to this Site for commercial use, as specified in the Informatic and Freedom law (Law n°78-17 dated from January 6 1978)
You can modify your personnal informations from your account’s page. For more informations, please the Privacy page on the portal.

When you subscribe to the Newsletter, you receive a confirmation e mail. If you wish to unsuscribe from the Newsletter, please click on the link at the bottom of the e mail.
Also, at the bottom of each Newsletter, you can follow this link  and unsubscribe.

If you wish to delete your HubPaper account, please send us an e mail or a letter (HubPaper SAS, 24 rue des Eaux, 59000 Lille). You will delete your account as soon as we received your confirmation.

The VAT payment depends on your country of residence. You need to pay the VAT if you are living in France. You do not need to pay the VAT if you reside outside the European Union. For the European Countries, if you already pay a VAT in your country, you do not have pay the French VAT as well. If you do not pay the VAT in your country, you need to pay the French VAT with your purchase on our portal.